Because we distribute essential healthcare, hygiene, and dermatological products, our return policy is governed by strict safety and pharmaceutical guidelines.

• Damaged or Incorrect Items: If an item is received in a damaged state or does not match your order (e.g., incorrect pack size), please contact our hotline at +880 1769-004027 within 48 hours for a rapid resolution.

• Non-Returnable Items: Due to clinical hygiene standards, returns are not accepted for the following once the seal is broken:

• Respiratory Protection: Germnil Surgical and Premium Fabric Face Masks.

• Pharmaceuticals: Essential medications like Windol 500 or Saline-O.

• Opened Personal Care: Shower gels, shampoos, and lotions from the Signature or Germnil lines.

• Condition of Returns: All eligible returns must be in their original institutional packaging with all BSTI and DGDA certification markers intact.

• Refund Processing: Approved refunds are processed to the original payment method within 7–10 business days, adjusted for any applied e-commerce discounts or coupons.